Artwork

Artwork is normally limited to around 13 characters per line, including spaces (unless it’s a monogrammed bag, which allows up to three characters). However, we’re able to manually add additional ones in some cases, up to 15.  

If you’re not able to fit it all online, please place your order and reach out to service@apolisglobal.com with your desired artwork.

Our embroidered and calligraphy bags allow a maximum of 12 characters per line.

Please note we are not able to add additonal characters to our Shoulder Market Bags in Safari and Natural.

Please contact us through chat or at service@apolisglobal.com. Depending on the timeframe, we may be able to help.

Yes, you can have no artwork on one side, but all our bags include product information on the other. We do not offer bags that are blank on both sides.

If there's no option to select white text noted on the product page, it's not available.

If you're interested in a wholesale order with white text, please contact them here.

Emoticons and smileys are not permitted. However, we do occasionally offer embroidered bags with the option to add a heart. Check here to see what’s in stock.

Ordering

Tracking information will be emailed within three days of your purchase. Tracking for embroidered and calligraphy bags will be sent once shipped.

Before we ship, the product goes through a special print customization process to add your artwork.

Our bags take 3 business days to customize. If you need it fast, you have the option to shorten the customization phase to 1 business day and ship the bag the following day (rush processing).

We charge a small fee for rush processing. If your order is  placed before 11pm PST, it will be shipped the next business day.

Shipping to the U.S. (Excluding Alaska & Hawaii):

Estimated standard delivery is  4 to 7 business days. Please allow an extra day for some rural locations. Shipping to Alaska & Hawaii: Estimated delivery is 3 to 5 business days. (Orders over $150.00 USD qualify for free Ground shipping.) Overnight orders must be submitted Monday through Thursday by 8 AM PST. Overnight orders placed on Thursday after 8AM PST through Friday 8AM PST will arrive the following Monday. Overnight orders placed on Friday after 8AM PST through Monday 8AM PST will arrive Tuesday.

Initiate a return here

Yes! We stand behind the quality of every Apolis product with a 30-day money-back guarantee.

Please note, return procedures for customized and non-customized products differ. To keep things simple for you, we offer refunds instead of exchanges. To return non-customized  items please note: Items need to be postmarked within 30 calendar days of receipt for a refund to your original method of payment or store credit. Original shipping charges are non-refundable. Items must be returned in their original condition (unused, unwashed, unaltered) with the original packaging and tags attached. 

To return customized items please note: Customized products are not eligible for a return unless you encounter a craftsmanship or quality issue which includes: If your bag arrives with rivets missing or a damaged handle. If your bag arrives with smudged print. If your bag arrives with text that is slanted or cut off. Please note: since each bag is handmade, there will be slight variations in jute texture from bag to bag; no two bags will look exactly the same. Additionally, bags suffering from general wear and tear are not eligible for return. Items purchased from other retail partners are not eligible for returns.

If you have a question about whether or not your bag will be accepted for a return, text us (+1.213.984.4048) with an image of your bag and a description of the issue and we'll get back to you ASAP with an answer. If your bag does not meet the requirements above, a refund will NOT be issued and if you sent your bag to us, you will receive it back.

Initiate a return here

You'll find the discount code box at checkout. 

If you're on a PC or laptop, you'll see it at the right side of your screen when you enter your shipping details. If you're using a smartphone or tablet you'll need to enter your info and shipping method before you'll see the discount code box.

Please note the system allows one discount per order.

Yes, we do.

Yes, we ship internationally. Orders go out every Friday. To make it simple for you, we offer a way to pay international customs fees upfront. Customs fees and duties are included in the shipping price calculated during checkout. This will expedite delivery, make the order process more reliable and keep the costs down. Delivery is approximately 14 business days.

We gladly accept Visa, MasterCard, and American Express credit cards as well as PayPal, Amazon Payments, and Apple Pay. Apolis cannot accept cash, checks, or money orders. Sales tax will be added to all orders shipped in California. With Afterpay, enjoy 4 interest-free payments over 6-weeks.

Indeed. Your discount will be automatically applied for orders of 30+ bags. We offer greater discounts for wholesale purchases of 25+ but with a longer processing time. 

We use all major carriers and local courier partners. You’ll be asked to select a delivery speed during checkout. The majority of our USA shipments for customizable items are sent via the United States Postal Service.

Product

Yes! Bags and masks are customized in Los Angeles, California, where a growing team of 13 production associates prints each item with water-based ink.

Bags: Every market bag is handcrafted in Bangladesh by mothers who receive Fair Trade-certified wages, annual profit dividends, and a retirement fund; read Forbes.com’s article on how this approach is changing people’s lives, with 665,000 bag owners and counting. The bags are then shipped to Los Angeles, California, where a growing team of 13 production associates print each bag with water-based ink onto the bag.

Every market bag is handcrafted in Bangladesh by mothers who receive Fair Trade-certified wages, annual profit dividends, and a retirement fund; read Forbes.com’s article on how this approach is changing people’s lives, with 1,002,726 bag owners and counting. The bags are then shipped to Los Angeles, California, where a growing team of 13 production associates print each bag with water-based ink onto the bag.

Yes, we have electronic gift cards available for purchase. Find yours here.

Service

You can read our privacy and data policy here.

You can read our Terms of Service on this page.

We are continually working to improve the accessibility of our site. You can read more here.

CONTACT US

Email: hello@apolisglobal.com
Text/SMS: +1.213.984.4048
Hours of operation: Monday – Friday, 9am-5pm PST

Wholesale

Start here. Or schedule a one-on-one Apolis Market Bag design consultation here. If you'd rather contact us first, email wholesale@apolisglobal.com.

Our minimum order quantity is 25 units. If you order more than 49 units you save $2. Our standard production timeline is 21 business days. We provide an option to rush your order within 10-business days for an extra $2 per bag.

Miscellaneous

Bag restocks vary throughout the year. Please add your email to the product page for the bag you’d like. You can find it on the right hand side. Click where it says “Notify Me.” You can also email us for more information.

We recommend these general cleaning tips for all our bags:

1) Turn the bag inside out.

2) Wash the inside with soap and water -the bag is water resistant, so this will not harm it- or use a disinfectant spray.

3) Wipe handles with soap and water.

4) Air dry.

Please email wholesale@apolisglobal.com with your address for a list of stores in your area. Be sure to call the store beforehand as stock varies daily.

We’ve decided to focus solely on bringing you the best market bags, totes, and backpacks. However, those items sometimes pop un Poshmark. Check here. And read more about our clothing here.

We’re currently not looking for new talent, but please send your resume to work@apolisglobal.com for possible future consideration.

Get Immediate Help

Text us at +1.213.984.4048. We’re available daily 6AM–8PM PST. 

Send a message

Email hello@apolisglobal.com or use the form below.