Ordering

Before we ship, the product goes through a special print customization process to add your special word or phrase.

Bags

Bags take 3-business days to customize. If you need it fast, you have the option to shorten the customization phase to 1-business day and ship the bag the following day.  Once shipped the bag will follow shipment schedules. We charge a  small fee to print and ship in 1-day. Please note, if your order is  placed after 4pm PST it will be shipped the next business day.

Masks

Masks that are in black or pink take 3-business days to customize. Once they go through our print customization process, they are shipped and will follow shipment schedules. We charge a small fee for the option to ship the next day. Please note, if your order is  placed after 4pm PST it will be shipped the next  business day.

Masks that are a pattern in black or indigo take 7-10 business days to customize. Once they go through our print customization process, they are shipped and will follow shipment schedules.

Shipping to the U.S. (Excluding Alaska & Hawaii):

Estimated standard delivery is  4 to 7 business days. Please allow an extra day for some rural locations. Shipping to Alaska & Hawaii: Estimated delivery is 3 to 5 business days. (Orders over $100.00 USD qualify for free Ground shipping.) Overnight orders must be submitted Monday through Thursday by 8 AM PST. Overnight orders placed on Thursday after 8AM PST through Friday 8AM PST will arrive the following Monday. Overnight orders placed on Friday after 8AM PST through Monday 8AM PST will arrive Tuesday.

Yes, now shipping international daily! To make it simple for you, we offer a way to pay international customs fees upfront. Customs fees and duties are included in the shipping price calculated during checkout. This will expedite delivery, make the order process more reliable and keep the costs down. Delivery is approximately 14 business days.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery speed during checkout. The majority of our USA shipments for customizable items are sent via the United States Postal Service.

We gladly accept Visa, MasterCard and American Express credit cards as well as PayPal, Amazon Payments and Apple Pay. Apolis cannot accept cash, checks, or money orders. Sales tax will be added to all orders shipped in California. With Afterpay, enjoy 4 interest-free payments over 6-weeks.

Yes! We stand behind the quality of every Apolis product with a 30-day money-back guarantee.

Please note, return procedures for customized and non-customized products differ. To keep things simple for you, we offer refunds instead of exchanges. To return non-customized  items please note: Items need to be postmarked within 30 calendar days of receipt for a refund to your original method of payment or store credit. Original shipping charges are non-refundable. Items must be returned in their original condition (unused, unwashed, unaltered) with the original packaging and tags attached. 

To return customized  items please note: Customized products are not eligible for a return unless you encounter a craftsmanship or quality issue which includes: If your bag arrives with rivets missing or a damaged handle. If your bag arrives with smudged print. If your bag arrives with text that is slanted or cut off. Please note: since each bag is handmade, there will be slight variations in jute texture from bag to bag; no two bags will look exactly the same. Additionally, bags suffering from general wear and tear are not eligible for return. Items purchased from other retail partners are not eligible for returns.

If you have a question about whether or not your bag will be accepted for a return, text us (+1.213.984.4048) with an image of your bag and a description of the issue and we'll get back to you ASAP with an answer. If your bag does not meet the requirements above, a refund will NOT be issued and if you sent your bag to us, you will receive it back.

Initiate a return here

Product

Yes! Bags and masks are customized in Los Angeles, California, where a growing team of 13 production associates prints each item with water-based ink.

Bags: Every market bag is handcrafted in Bangladesh by mothers who receive Fair Trade-certified wages, annual profit dividends, and a retirement fund; read Forbes.com’s article on how this approach is changing people’s lives, with 665,000 bag owners and counting. The bags are then shipped to Los Angeles, California, where a growing team of 13 production associates print each bag with water-based ink onto the bag.

Masks: The masks are made in Los Angeles, CA. Each seamstress that assembles the mask receives fair wages.

Every market bag is handcrafted in Bangladesh by mothers who receive Fair Trade-certified wages, annual profit dividends, and a retirement fund; read Forbes.com’s article on how this approach is changing people’s lives, with 665,000 bag owners and counting. The bags are then shipped to Los Angeles, California, where a growing team of 13 production associates print each bag with water-based ink onto the bag.

Get Immediate Help

Text us at +1 (213) 984-4048. We're available daily 6AM–8PM PST. 

Send a message

Email hello@apolisglobal.com or use the form below.