Returns & Exchanges

If for any reason you are not happy with your purchase, you may return or exchange the items postmarked within 30 calendar days of receipt for a refund to your original method of payment or store credit. Please note that original shipping charges are non–refundable. Items must be returned in their original condition (unworn, unwashed, unaltered) with the original packaging and tags attached. Online orders can also be returned or exchanged at our flagship stores in Los Angeles (Apolis: Common Gallery) or New York (Apolis: Community Centre); however, please note that such returns are subject to the same guidelines outlined here.

The following exceptions should be noted:

  • Items discounted between 25% and 50% are returnable for store credit only.
  • Items discounted over 50% are not eligible for returns.
  • Items purchased from other retail partners are not eligible for returns.

Domestic Returns

If you wish to return or exchange items from your online order, please complete the Return Request Form to generate a return authorization form and shipping label. We offer a prepaid UPS label to make the returns process easier.

  • Complete the Return Request Form.
  • Print your label and return authorization form. Attach the label to the outside of the package and include the RA form inside the package.
  • Drop off your package at the nearest UPS location
  • Please allow 3–5 business days from the time we receive your return for it to be processed. You will receive a confirmation email once your refund has been processed.

International Returns

International orders may be returned to the address below using any method of your choice, at your expense. We recommend using a traceable and insured service, as Apolis is not responsible for items lost in transit.

APOLIS
ATTN: INTL RETURNS
806 E. 3rd Street
Los Angeles, CA 90013


Exchanges

Exchanges are subject to the same guidelines as outlined above.

  • Complete the Return Request Form here and select Exchange.
  • Specify the product, size, and color of the product you would like in exchange.
  • Print your label and return authorization form. Attach the label to the outside of the package and include the RA form inside the package.
  • Drop off your package at the nearest UPS location
  • Please allow 3–5 business days from the time we receive your return for it to be processed. You will receive a confirmation email once we have received your returned items and shipped out the new items.
  • If the item you are requesting is sold out you will be issued a full refund.

If you need your item sooner or are worried it may sell out before we receive your return, we recommend you place a new order for the item and process your existing order as a Return. Once we receive your return we will process a refund for the cost of the returned item.